Refund policy

Exchanges & Returns 

At NŌAMMA, we want you to love your pieces. Below you’ll find our official policy for exchanges, change-of-mind returns, and faulty goods, aligned with New Zealand consumer law.

1. Change-of-Mind Exchanges or Returns

(Our Courtesy Policy)

We understand that sometimes an item doesn’t fit how you expected or you’d prefer another style. While New Zealand law does not require businesses to offer change-of-mind returns, we choose to offer this as a courtesy.

To request an exchange or return for change of mind:

  • Email us at hello@noamma.com within 7 calendar days of receiving your order.
  • The item must be:
    • unworn
    • unwashed
    • in original condition
    • with all tags attached
    • in the original packaging or pouch

Exclusions:

  • Sale or promotional items are not eligible for change-of-mind returns or exchanges.

Shipping:

  • Return shipping for change-of-mind requests is the customer’s responsibility.
  • Once we receive and inspect the item, we will:
    • send your chosen replacement item, or
    • issue a store credit, depending on your preference.

2. Faulty or Defective Products

(Your Rights Under the Consumer Guarantees Act)

If your item is faulty, not of acceptable quality, or not as described, you are protected under the Consumer Guarantees Act (CGA).

If you believe your item has a fault:

  1. Email us at hello@noamma.com with:
    • your name
    • order number
    • a description of the issue
    • clear photos or videos showing the fault (if possible)
  3. We will cover return shipping for faulty-item assessments.
  4. Once we receive and inspect the product:
    • If the fault is confirmed and is minor, we may repair the item, replace it, or offer a refund.
    • If the fault is major, you choose whether you prefer a full refund or a replacement.
  6. Refunds will be processed using the original payment method, unless otherwise agreed.

Please note:

If the product shows signs of misuse or damage not covered by the CGA, we may not be able to offer a remedy and the item may be returned to you.

3. Wrong Item Received

If we accidentally sent the wrong product, colour, or size:

  • Email us at hello@noamma.com
  • We will cover all shipping costs and fix the issue as quickly as possible.

4. Shipping Delays or Lost Parcels

If a courier delay or loss occurs:

  • We will assist in tracking and resolving the issue with the carrier.
  • Refunds or replacements are handled case-by-case in accordance with courier investigation outcomes.

5. Important Legal Note

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

If you ever have questions or need help with a purchase, we’re here for you.